Refund Policy
When you can get a refund, and how to request one.
Last updated: June 19, 2026
We want you to feel confident subscribing to Francora. This Refund Policy explains when refunds are available and how to request one. It applies alongside our Terms of Service.
1. 7-day money-back guarantee
If you are not satisfied with a new paid subscription, you can request a full refund within 7 days of your first payment. This applies to your first subscription only, not to renewals.
To request it, email hello@frenchwithguri.ca from the address on your account within the 7-day window. We will refund your most recent payment to your original payment method.
2. Renewals
Subscriptions renew automatically. Because we remind you and you can cancel at any time before a renewal, renewal charges are generally non-refundable.
If you were charged for a renewal you intended to cancel, contact us within 7 days of that charge and we will review your request in good faith.
3. How to cancel
You can cancel anytime from your account billing settings. Cancelling stops future charges; you keep access until the end of the period you have already paid for. Cancelling does not by itself trigger a refund — use the options above if you are also requesting one.
4. Annual plans
Annual plans are covered by the same 7-day money-back guarantee from the date of purchase. After 7 days, annual plans are non-refundable for the remainder of the term, but you keep access until it ends.
5. Exceptions
We may decline refund requests that fall outside these terms, or where we detect abuse of this policy (for example, repeatedly subscribing and refunding to access content). Where local consumer-protection law gives you stronger rights, those rights apply.
6. Contact
To request a refund or ask a billing question, email hello@frenchwithguri.ca and include the email address on your account.
This page is a plain-language summary of our policies and is not legal advice. If anything is unclear, email us and we'll be glad to explain.